COVID-19 update 20 March 2020
Following the latest Government announcement on measures to reduce transmission, we have closed St Alban’s Sports Centre from Friday 20th March. We are actively monitoring the development of the coronavirus situation and will re-open as soon as we can.
We are sorry for the inconvenience and disappointment that our closure may cause. We are truly saddened that we are unable to extend our usual hospitality. You will appreciate that we are taking the current situation very seriously and our priority is the safety and wellbeing of our community and all who visit.
Please see below questions you may have about the closure;
- What happens to my direct debit for my membership?
All direct debits are frozen for all memberships types, the date we reopen will dictate if any adjustments are made to the next direct debit payment. You do not need to contact us, we will arrange this for you.
- I have a membership but paid upfront rather than direct debit?
For any membership that is paid in full including 1 month, 3 month, 6 month and 12 month memberships we will extend your expiry date by the number of days we are closed. Therefore you will get the membership length you originally paid for. We will arrange all this for you.
- What happens to my payment that I made for swimming lessons?
For payments that have been made upfront for this block of lessons, the lesson credit unused will be carried over to the lessons when they restart.
- Will my child keep their place for swimming lessons?
Yes all the children currently in our swim school will keep their place, we will be in touch when lessons are due to restart.
- When will the centre reopen and how will I be made aware of this?
Due to the circumstances of the Covid-19 we cannot indicate when we will reopen, however the team are ensuring that all the facilities are ready to reopen at the earliest opportunity, as soon as the government advise we are safe to do so we will let you know. This will be via email, the website and also sharing through social media.
We would like to take this opportunity to say a huge thank you to all our customers, please make sure you are safe in these uncertain times.